Need help?

Please email us at or call us at 1-800-259-7020

MuniBilling Thought Leadership

Resources to improve billing operations, customer service experiences, reduce costs, and provide expert thought leadership for those who bill for utilities

Featured Resources

Online Resource

The Municipalities's Guide to Replacing Your Utility Billing Systems

Feeling unsure about the need to upgrade your Utility Billing System? Don't worry, we've got you covered. Our resource is specifically designed to guide your thought process and provide essential information for making informed decisions. With our help, you'll gain the confidence you need to take the next step and upgrade your system with absolute certainty.

Read Now

Thought Leadership

Outdated Utility Billing Software is Really Costing Your Organization

Have you ever turned your car on, late to an appointment or to work, and saw that check engine light come on? You probably thought to yourself… “It’s okay…I’ll take care of it when I’m not in such a rush” … And then you’re on your way...

Read More

How to Plan for a Smooth Utility Billing System Transition

One of the most anxiety-inducing aspects of setting up a new mission-critical software system is the transition between those two systems. There’s a lot that could go wrong, not to mention all of the questions of buyer’s remorse that go..

Read More

Why the Quoted Price Of Utility Billing Doesn't Tell The Full Story

It's been ingrained in us that cheaper is better, but it’s also known that you get what you pay for. A more affordable price point may mean more headaches and heartache when figuring out the cost of your next Utility Billing System. But..

Read More

Applicable Lessons on Change Management Utilities Can Learn From

In a world of 3-minute YouTube videos, TikTok clips, and Snapchat, our attention span and the world are incredibly short. (I have probably already lost many of those who started reading this article). To succeed in any organization, you..

Read More

4 Ways To Make Your Billing Process Easier

The saying goes "if something is not broke don't fix it," and it can be easy to associate that same mentality when it comes to your billing process. Relying on the “not broke yet” philosophy may prevent you from realizing the critical..

Read More

Why Do Merchant Processing Reporting Fees Exist…And Why Do Utilities Need to Know About Them

As is the nature of any business, sometimes unexpected fees pop up. But do you ever wonder why you’re sometimes hit with that unexpected annual credit card fee out of nowhere? What is this fee, and why is it added to the bill? When..

Read More

What The Latest USPS Changes Mean For Utility Billing Providers

"Snail mail" has always been the go-to when it comes to billing and invoicing your customers. However, modern technology has advanced so much that billing can be delivered in less than a minute! Making "snail mail" not the only plausible..

Read More

How Client Success Ensures Your Longterm Success

Do you find that you really haven't communicated with anyone from your Utility Billing Service provider in years? Maybe you're finding that you know most of how your software works, but don't really know how to use your new system to the..

Read More

How to Calculate the Total Cost of Ownership for Utility Billing Systems

Have you ever experienced buyer’s remorse? You know that sinking feeling in the pit of your stomach that makes you question whether you made the right choice? It’s a common feeling, especially when trying to analyze Utility Billing..

Read More

What To Look For When Choosing A Utility Billing System

There are hundreds of Utility Billing Systems out there, and choosing just one can prove difficult. Are you feeling overwhelmed trying to pick one? Maybe you're worried about picking the wrong one? Don't fret just yet! There are numerous..

Read More

3 Tips for a Smooth Utility Billing Software Implementation

When your business decides to switch to a new utility billing software, the process can seem daunting. The good news is that with a little preparation, your implementation can be smooth and successful. Here are a few tips: 1. Know what you..

Read More

5 Tips To Get Your Utility Billing Customers To Use a Customer Portal

In the digital age, customers want to be able to do things electronically. In fact, 81% of customers attempt to take care of matters on their own before reaching out to a customer service rep. This is especially true when it comes to their..

Read More

5 Reasons Why ERPs Alone Are an Inefficient Choice for Utility Billing

Have you ever tried to work on a project where you’ve had a tool that’s just “close enough” to get the job done, but not the right tool for the job? Sure, you might be able to hammer a screw into a piece of wood with enough force and will..

Read More

Five Surprising Benefits of Customer Self-Service

Utility customers expect to solve billing issues with accessibility, flexibility, and ease. Many businesses make use of a self-service portal to empower their customers. Self-service portals allow your customers to adjust their accounts,..

Read More

After Thousands of Demos, We’ve Discovered The 5 Most Common Utility Billing Systems Challenges

Having the right utility billing system is crucial for your entity. Utility Billing systems directly affects your business process, backend infrastructure, operational efficiency, revenue, and - believe it or not - employee satisfaction...

Read More

How to Sell Utility Billing Upgrades to the Boss and the Board

That’s it! You’ve made the choice on a Utility Billing Solution that feels right for your entity! What a load off! Now comes what could be the hard part…. selling it to the boss and the board. Hopefully, they have been involved in the..

Read More

Is It Time to Replace My Utility Billing Software?

If it ain’t broke, don’t fix it right? We hear that all the time in relation to Utility Billing Software. In fact, often, we hear from utility entities that their software is working fine,, and they don’t want to go through the hassle of..

Read More

Utility Billing Support: 5 Things Learned from Thousands of Calls

As the utility billing support provider for our full-service customers in dozens of local utility providers, we've seen some things. Anything from the monotony of taking bill pay questions all the way to complex remote research for..

Read More

What Will Utility Billing Software Look Like in Ten Years?

2020 was an interesting year for municipalities and local governments to say the least. The year has caught many of us off guard for several reasons, but with our day-to-day work in. When the year started, we could all continue working as..

Read More