On Demand Webinar
Is Your Security Deposit Sufficient?
Are you taking the right deposit to ensure your organization is covered in the event of non-payment? If your deposit isn’t sufficient, you run the risk of bad debt write-offs for those customers who are disconnected and never pay their final bill. Learn how to leverage your days of exposure to ensure your security deposits is sufficient.
As is the nature of any business, sometimes unexpected fees pop up. But do you ever wonder why you’re sometimes hit with that unexpected annual credit card fee out of nowhere? What is this fee, and why is it added to the bill? When..
"Snail mail" has always been the go-to when it comes to billing and invoicing your customers. However, modern technology has advanced so much that billing can be delivered in less than a minute! Making "snail mail" not the only plausible..
Have you ever experienced buyer’s remorse? You know that sinking feeling in the pit of your stomach that makes you question whether you made the right choice? It’s a common feeling, especially when trying to analyze Utility Billing..
There are hundreds of Utility Billing Systems out there, and choosing just one can prove difficult. Are you feeling overwhelmed trying to pick one? Maybe you're worried about picking the wrong one? Don't fret just yet! There are..
When your business decides to switch to a new utility billing software, the process can seem daunting. The good news is that with a little preparation, your implementation can be smooth and successful. Here are a few tips: 1. Know what you..
In the digital age, customers want to be able to do things electronically. In fact, 81% of customers attempt to take care of matters on their own before reaching out to a customer service rep. This is especially true when it comes to their..
Have you ever tried to work on a project where you’ve had a tool that’s just “close enough” to get the job done, but not the right tool for the job? Sure, you might be able to hammer a screw into a piece of wood with enough force and will..
Having the right utility billing system is crucial for your entity. Utility Billing systems directly affects your business process, backend infrastructure, operational efficiency, revenue, and - believe it or not - employee satisfaction...
That’s it! You’ve made the choice on a Utility Billing Solution that feels right for your entity! What a load off! Now comes what could be the hard part…. selling it to the boss and the board. Hopefully, they have been involved in the..
If it ain’t broke, don’t fix it right? We hear that all the time in relation to Utility Billing Software. In fact, often, we hear from utility entities that their software is working fine,, and they don’t want to go through the hassle of..
As the utility billing support provider for our full-service customers in dozens of local utility providers, we've seen some things. Anything from the monotony of taking bill pay questions all the way to complex remote research for..
2020 was an interesting year for municipalities and local governments to say the least. The year has caught many of us off guard for several reasons, but with our day-to-day work in. When the year started, we could all continue working as..