Need help?

Please email us at support@munibilling.com or call us at 1-800-259-7020

Not Just Technology, But A Collaboration

MuniBilling was built by industry experts who know exactly what software features are the most beneficial to billing specialists. 

Streamline your billing and back-office processes with a self-service customer portal, real-time payment processing, real-time data and reports, seamless integration with your accounting software, and more.

The benefits don't stop there, either! As a cloud-based solution, MuniBilling provides increased security, data integrity, routine software updates, and reduced infrastructure costs.

MuniBilling's Core Features

The MuniBilling Core platform is an industry-leading cloud software solution with features designed and tested to make your operations more effective. Our core product features give you the power and flexibility to improve your operational efficiency.

Online Customer Portal

With a cloud-based solution, host your billing operation online through a compatible customer portal that's easy to use for your team and your customers.

Flexible Solutions

Our software is extremely flexible and can be adjusted to meet your organization's unique needs to grow with your billing operation without cutting corners.

Real Time Reporting

Have access to real-time data to gain useful insights into Accounts Receivable, Billing, Customer Accounts, Meters, and Payments from your billing operation.

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Setting YOU Up For Success

After decades of experience working with billing entities, we found that many organizations need more than a software, but a partner to help with their billing operations. We're here to help with a cloud-based system paired with leading professional services that will create cost saving efficiencies for your organization.

Implementation

Our proven 5 step Implementation process is designed to set your organization up for long-term platform success. Our Implementation Team partners with you by focusing on making our software work for your processes, from data migration all the way through your success.

Client Success

Our dedicated Client Success Managers (CSM) will lead your team through the MuniBilling customer journey to ensure your success through continued collaboration. With the aid of our knowledgeable industry staff, we will help you to optimize your operations for success.

Customer Support

We provide a multi-tiered Customer Support Team, focused on helping your team solve any platform or service issue quickly and efficiently. Our Customer Support Team is on standby to assist you with combating any issue through our tiered support system we have in place.

Training

Our team is dedicated to not only guide you along your journey, but also to teach and train you in how to ensure success with us. By providing in person training opportunities on the MuniBilling system we want to become a trusted partner rather than just a software solution.

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Our Offered Services

Give your team back time, save money, and optimize resources by leveraging our industry expertise; freeing your team to focus on improving operational efficiency and handling only the most important issues. 

Bill Printing as a Service

Organize all of your bill printing needs through our team to eliminate additional costs and time spent elsewhere trying to print your bills.

Broadcast Notifications as a Service

Keep your customers notified through notifications using SMS, email, and phone through tour Customer Support Team.

Billing Operations as a Service

Bill Creation as a Service allows you to utilize our Managed Services Team to seamlessly produce your customer's bills for your billing operation.

Call Center as a Service

Customer Support provides a dedicated MuniBilling team to manage your customer questions and calls through our tiered support system.

Lockbox as a Service

Have all of your Lockbox needs, such as making payments via paper checks through the bank, be handled by our Managed Services Team.

Merchant as a Service

Make paying your bills simple with Merchant as a Service by allowing payments to be made online through the customer portal.

Expert Advice From Seasoned Professionals

MuniBilling has partnered with seasoned industry experts to provide you with top quality content to help train you and your team on how you can best support and develop your current billing operation.

Gary Sanders: How To Increase Revenues Without Raising Rates

| November 29, 2022

Seasoned expert Gary Sanders has partnered together with MuniBilling to help give readers an in-depth look into the world of Utility Billing Systems...

Read More

Gary Sanders: Is Your Security Deposit Sufficient?

| November 10, 2022

Seasoned expert Gary Sanders has partnered together with MuniBilling to help give readers an in-depth look into the world of Utility Billing Systems...

Read More

Gary Sanders: Learn How To Eliminate Financial Risks of Final Utility Bill

| October 14, 2022

Seasoned expert Gary Sanders has partnered together with MuniBilling to help give readers an in-depth look into the world of Utility Billing Systems...

Read More

Gary Sanders: Postal Service Changes

| August 19, 2022

Seasoned expert Gary Sanders has partnered together with MuniBilling to help give readers an in-depth look into the world of Utility Billing Systems...

Read More

Gary Sanders: ERPs AND Best-Of-Breed

| August 12, 2022

Seasoned expert Gary Sanders has partnered together with MuniBilling to help give readers an in-depth look into the world of Utility Billing Systems...

Read More

Gary Sanders: ERPs Vs. Best-Of-Breed

| July 19, 2022

Seasoned expert Gary Sanders has partnered together with MuniBilling to help give readers an in-depth look into the world of Utility Billing Systems...

Read More

Customer Stories

"We have worked with MUNIBILLING over the last 4 years. They have always worked closely with us to accommodate changes in our billing needs and their technical support have always been extremely friendly and professional."

Grace O.

"We are a small town but the MUNIBILLING team has made us feel as important as a big city. No matter how small a problem we have, their customer support is always available to answer a question. Billing days are much easier thanks to MUNIBILLING!"

Jenn H.

"We use MUNIBILLING for both water and sewer billing. The conversion to their platform was smooth. Now that we are live on the platform, their customer support is outstanding."

Tara P.

"The customer service during the switch was absolutely fantastic. We were able to get in touch with support many different ways whenever we needed it. The program is so intuitive and the features just make sense. It almost feels like it was customized just for us!"

Danielle J.

"Unlike our previous platforms which used modified financial architecture, MuniBilling was constructed from the ground up as a utility billing platform. It is much easier to use and intuitive."

Jeffery W.

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Why Consider MuniBilling

MuniBilling is an industry-leading choice for utility companies that want to leverage the always-on-demand anywhere access capabilities of a secure cloud platform to streamline the lifecycle of utility billing operations, improve communication with customers, and leverage intelligent insights to continually improve business outcomes.

Contact-Us to Learn More About MuniBilling