Innovative Technology, Seamless Collaboration
MuniBilling is more than just a utility billing software - we’re your partner in success. With years of experience and unparalleled customer service, we deliver reliable solutions to streamline your billing and back-office processes. Let’s partner together for your success!
MuniBilling's Core Features
The MuniBilling Core platform is an industry-leading cloud software solution with features designed and tested to make your operations more effective. Our core product features give you the power and flexibility to improve your operational efficiency.
Online Customer Portal
With a cloud-based solution, host your billing operation online through a compatible customer portal that's easy to use for your team and your customers.
Our software is extremely flexible and can be adjusted to meet your organization's unique needs to grow with your billing operation without cutting corners.
Real Time Reporting
Have access to real-time data to gain useful insights into Accounts Receivable, Billing, Customer Accounts, Meters, and Payments from your billing operation.
Services Designed For Your Success
As a business leader, you need to maximize your team’s productivity while minimizing costs. With our industry expertise, you can do just that. Our Managed Services allow you to free up your team’s time, optimize your resources, and focus on improving operational efficiency. Plus, you can easily add these services to your standard MuniBilling subscription. Let us help you handle the most critical issues, so you can get back to growing your business.
Bill Printing as a Service
Organize all of your bill printing needs through our team to eliminate additional costs and time spent elsewhere trying to print your bills.
Call Center as a Service
Customer Support leverages the MuniBilling team to manage your customer questions and calls through our tiered support system.
Lockbox as a Service
Have all of your Lockbox needs, such as making payments via paper checks through the bank, be handled by our Managed Services Team.
Merchant as a Service
Make paying your bills simple with Merchant as a Service by allowing payments to be made online through the customer portal.
Thought Leadership Resources
Take a dive into our many resources we currently have available for FREE. With tips on finding the perfect Utility Billing System to changing USPS rates, there's something available for everyone!
January 23, 2023
Why Do Merchant Processing Reporting Fees Exist…And Why Do Utilities Need to Know About Them
Setting YOU Up For Success
After decades of experience working with billing entities, we found that many organizations need more than a software, but a partner to help with their billing operations. We're here to help with a cloud-based system paired with leading professional services that will create cost saving efficiencies for your organization.
Our proven 5 step Implementation process is designed to set your organization up for long-term platform success. Our Implementation Team partners with you by focusing on making our software work for your processes, from data migration all the way through your success.
Our dedicated Client Success Managers (CSM) will lead your team through the MuniBilling customer journey to ensure your success through continued collaboration. With the aid of our knowledgeable industry staff, we will help you to optimize your operations for success.
We provide a multi-tiered Customer Support Team, focused on helping your team solve any platform or service issue quickly and efficiently. Our Customer Support Team is on standby to assist you with combating any issue through our tiered support system we have in place.
Our team is dedicated to not only guide you along your journey, but also to teach and train you in how to ensure success with us. By providing in person training opportunities on the MuniBilling system we want to become a trusted partner rather than just a software solution.
Unlock Your Potential with Insights from Industry Experts
At MuniBilling, we understand that running a billing operation can be challenging. That’s why we’ve teamed up with a diverse group of industry experts to provide you and your team with top-notch training content. We aim to help you support and develop your current billing operation, so you can focus on what matters - serving your customers and growing your business.
We have worked with MUNIBILLING over the last 4 years. They have always worked closely with us to accommodate changes in our billing needs and their technical support have always been extremely friendly and professional.
We are a small town but the MUNIBILLING team has made us feel as important as a big city. No matter how small a problem we have, their customer support is always available to answer a question. Billing days are much easier thanks to MUNIBILLING!
The customer service during the switch was absolutely fantastic. We were able to get in touch with support many different ways whenever we needed it. The program is so intuitive and the features just make sense. It almost feels like it was customized just for us!
We use MUNIBILLING for both water and sewer billing. The conversion to their platform was smooth. Now that we are live on the platform, their customer support is outstanding.
Unlike our previous platforms which used modified financial architecture, MuniBilling was constructed from the ground up as a utility billing platform. It is much easier to use and intuitive.