MuniBilling’s Client Success Team: A Dedicated Manager for Every Utility
We understand that your success with our platform is predicated on initial setup and continued usage guidance. Our Client Success Team is here to partner with you and has a phenomenal track record of successful collaboration with our clients.
What Does MuniBilling’s Client Success Team Do?
MuniBilling assigns every customer a dedicated Client Success Manager who supports the organization from implementation through launch and beyond, including periodic business reviews to find operational efficiencies.
How MuniBilling’s Client Success Process Works
Our Client Success Team is here with you every step of the way. Typically that lifecycle is presented in four steps:
- 1
Establish Client Profile
The Client Success Manager (CSM) learns and documents your unique needs during the sales process. - 2
Seamless Implementation
The CSM collaborates with sales and the implementation team to ensure successful kickoff. - 3
Production Support
The CSM facilitates the transition from the implementation process to ongoing support for your team. - 4
Customer Advocacy
The CSM maintains a consultative relationship with your organization to ensure continued success.
What MuniBilling’s Client Success Team Handles
Our mission is to improve billing and operational efficiency for Utility Billing organizations. Our Client Success team is here every step of your journey with MuniBilling, from initial platform setup to system launch.
Client Onboarding
You won't get a one-size fits all implementation. Every implementation is managed by a client success team member who works with our implementations team to set up your system for long term success.
Production Cutover
We don't just leave after implementation. Our Client Success team is with you through the production cut-over process to ensure that your bills are accurate and the process is seamless from start to finish.
Managed Services
If you have Managed Service Needs, our client success team will be here to act as a liaison between your managed service execution team and you to provide you the utmost quality of service.
Business Reviews
Our client success team will perform periodic business reviews designed to look for opportunities for operational efficiency both using our product and elsewhere in your organization.
Product Enhancements
Looking for new software capabilities inside of the MuniBilling system? Your Client Success Manager is here to help facilitate the conversations and look into ways to further optimize and enhance our software product.
Statements Of Work
Looking for expanded services or even more training? Our Client Success Managers will help to define and direct those additional needs to ensure that your system is optimized for your billing operations.
A Collaborative Engagement To Enhance Continued Advancement
Why Consider MuniBilling
MuniBilling is a leading utility billing solution provider with a proven track record of helping our clients eliminate manual overhead and automate their business operations through system integrations, powerful self-service capabilities and intelligent insights to make timely effective decisions.
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Operational Efficiency is Thirty Minutes Away
With tools to make your billing more efficient and a support team excited to help you, getting started with MuniBilling has never been faster
