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Resolve Incidents In A Timely Manner To Keep Customers Satisfied

We know how important it is to have a quick resolution to your customer's issues as an organization. That's why our Customer Support team is here to partner with you to help resolve your issues as quickly and efficiently as possible!


What Does Our Customer Support Team Do?

Our Customer Support team operates on a multi-tiered approach to ensure that you are always in touch with the right team member. Have access to the support of experts to keep your customers satisfied, supported, and safe in a timely manner.

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MuniBilling Customer Support Tiers

To prevent prolonged customer issues, MuniBilling has designed our Customer Support system to be multi-tiered. This allows our Customer Support team to follow an issue escalation framework that is focused on delivering a successful resolution to any customer issue that may arise!


Tier Zero

Tier One

Tier Two

Tier Three

Tier Four

Customer Support Responsibilities

Our mission is to ensure tip-top quality of care when it comes to supporting our clients. From guiding towards personalized self-service to aiding customers in another language, our Customer Support team is here to fortify and assist not only you, but also your customers!


Personalized Self-Service

The best support call is one you don't have to make. We offer knowledge base articles and system training through our tier zero support programs to help your team.

Timely Resolution

The Customer Support team consists of knowledgeable and expert team members to answer all inquiries with a rapid response. Solve your problems quickly and efficiently.

Time Effective

Our Customer Support Team stands at the ready to answer your team's questions and issues that can consume your team's time. Thanks to our multi-tiered support, your team can divert higher-up issues to the right person.


The Customer Support team includes friendly USA-based team members across multiple time zones. Our team consists of a mix of fluency in both English and Spanish to best support your team.

Fast and Easy Customer Support from Experienced Professinoals!

See How Our Customer Support Team Helps Everyone

We've received raving reviews about our Customer Support team from other organizations just like YOU! Read about how our team has been able to support their team customers to ensure the highest quality of service and resolve all outstanding issues efficiently and in a timely manner.

The customer service during the switch was absolutely fantastic. We were able to get in touch with support many different ways whenever we needed it. The program is so intuitive and the features just make sense. It almost feels like it was customized just for us!
We started with the support staff who worked with us to program MuniBilling to our needs and then acted as our account manager for some time. When he moved on, the other one took over and didn't miss a beat. I have always been very, very happy with the service and appreciate all the help that we have received. I look forward to working with him more as we continue.
The support team has always treated me with the upmost respect. Whenever I need help there has never been an occasion that it has taken more than an hour to get the help I need.
This is a highly capable utility billing product with great functionality, ease of use and strong customer support. We came onboard with MuniBilling in 2018 and it's been a smooth transition every step of the way, thanks to their outstanding staff and customer support.
This keeps all the billing complete in one place, very user friendly, and organized. Customer support is amazing and very easy to work with. Big Plus! The access to customer service as needed - such a great group of people!
The customer service is very responsive and easy to contact. I get a person on the phone whenever I call, and have a dedicated Account Manager. If the rep isn't available the individual that answers the call is very capable of answering my questions or helping me with any issue. Great service and good software product.
We were able to improve our field service thanks to the improved software, excellent customer service reps, and overall improvement associated with MuniBilling's full service option.

Why Consider MuniBilling

MuniBilling is a leading utility billing solution provider with a proven track record of helping our clients eliminate manual overhead and automate their business operations through system integrations, powerful self-service capabilities and intelligent insights to make timely effective decisions.


Operational Efficiency is Thirty Minutes Away

With tools to make your billing more efficient and a support team excited to help you, getting started with MuniBilling has never been faster

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