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Outdated Utility Billing Software is Really Costing Your Organization

How to Plan for a Smooth Utility Billing System Transition

Larry Foster: Practical Insights for Optimizing Operational Transformation in the Utility Industry [Part Nine]

Larry Foster: Practical Insights for Optimizing Operational Transformation in the Utility Industry [Part Eight]

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Online Payments Made Simple With Easy Processing

Say goodbye to manual processes and hello to flexible and efficient payments with MuniBilling's Merchant as a Service. Free your team up through easy and secure payment processes with direct payment reflection and robust auditing capabilities. 

 
 

What Does Merchant as a Service Do?

MuniBilling's Merchant as a Service makes online payments easier for your customers and team. By leveraging MuniBilling's merchant as a service, you provide customers with diverse payment options, advanced auto-payment features, and a robust secure integration into the MuniBilling system  

 
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Consumers prefer digital payment methods to traditional forms. 

Source: Retail Customer Experience

Your Payment Services SuperPower

MuniBilling's Merchant as a Service provides a hassle-free payment processing solution that benefits both you and your customers. With features like automatic payment processing, diverse payment options, autopay, and transaction review, you can simplify the payment process while freeing up your team's time to focus on other essential tasks.

 
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Robust Digital Payments

Accept diverse payment options from eCheck to ACH to all major credit/debit card providers. Our user-friendly interface ensures that your customer's experience reflects the unique identity of your municipality, giving your customers a seamless payment experience.

Setting Up Auto-Payments

Sometimes it can be easy for time to get away from your customers, which could potentially result in them forgetting to pay their bills. Through Merchant as a Service, you can allow your customers to set up auto-payments or complete on-demand payments through IVR calling or entering information through the online portal.

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Pay their bills on time with automatic payments 

Source: Pyments.com

Simplified and Secure Processing

Remove the stress of having to enter credit card payments online yourself manually. Through Merchant as a Service, payments can instantly be processed to a customer's account when paid through the customer portal.

Safe and Accurate Merchant Processing for Utility Billers

MuniBilling's Merchant as a Service is designed to simplify and streamline the digital payment process for you and your customers, making it easier than ever for them to pay their bills online. 

Customer Makes Digital Payments Online

We provide your customers various payment options, including eCheck, ACH, and all major credit card providers. This ensures that your customers can choose the payment method that works best for them.

Reconciling And Processing Payments

Payments made through the online customer portal or phone IVR are instantly processed and reflected in the customer's account. Problem payments are flagged for human intervention, reviewed, and reconciled. 

Handling Payment Disputes

In the event that a customer disputes a payment, your billing team will promptly contact you to discuss the best course of action. Whether you contest, challenge or accept the dispute and associated chargeback. Trust us to handle payment disputes with ease and efficiency.

Payment Review and Auditing Services

Our automated review process is designed to quickly and efficiently review transactions for accuracy and completeness. At the same time, our team of experienced professionals conducts a monthly human review to ensure that every transaction is thoroughly examined for any potential issues or errors. 

Why Consider MuniBilling

MuniBilling is a leading utility billing solution provider with a proven track record of helping our clients eliminate manual overhead and automate their business operations through system integrations, powerful self-service capabilities and intelligent insights to make timely effective decisions.

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30 Minutes to Utility Billing Efficiency

It's time for a game-changer. See what makes MuniBilling the number one cloud-based utility billing system.

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