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Please email us at support@munibilling.com or call us at 1-800-259-7020

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Frequently Asked Questions

Costs and Pricing

How much does MuniBilling cost?

How much does MuniBilling cost?

We price our software based off of the number accounts that you bill for, which allows us to make MuniBilling affordable for towns of all sizes. We charge a one-time setup and training fee, then a recurring monthly charge that includes unlimited support and software upgrades.

Will I need to buy any special equipment?

Will I need to buy any special equipment?

MuniBilling is a cloud application, so all you need is an internet connection to use our software. Nothing besides a computer is required, but our software integrates with scanners, card readers, and other equipment.

What if I can't afford meter reading equipment?

What if I can't afford meter reading equipment?

MuniBilling includes a mobile-friendly meter reading app, replacing the need for expensive meter reading equipment. Our app works on any internet connected device, including iPhone, iPad, Android and Blackberry. Even if you don’t have internet service while reading meters along your routes, our team will work with you to solve every issue that comes up.

Billing and Payments

How flexible are my bill printing options

How flexible are my bill printing options

MuniBilling allows you to print 11″ x 8.5″ invoices or 5.5″ x 4.25″ postcards. Configure which data prints, where it prints, and add custom notes to individual accounts. Print your bills in house or outsource it to our discounted bulk printing service.

What are my options for receiving payments?

What are my options for receiving payments?

MuniBilling partners with Heartland Payment Systems to offer credit card, debit card, and eCheck payments online. We also partner with banks that provide lockbox services, allowing you to outsource the work associated with taking payments entirely.

Does MuniBilling work with my meter system?

Does MuniBilling work with my meter system?

Yes, MuniBilling integrates with any and all meter systems and meter reading devices. The most commonly used meter systems are Master, Badger, Sensus, I-Tron, Hersey and Neptune.

I have very complicated billing rates and bill for many different services. How can Munibilling help?

I have very complicated billing rates and bill for many different services. How can Munibilling help?

MuniBilling allows you to create an unlimited number of rates, billing types, and account types. Each rate can be broken down into tiers and have discounts and penalties pre-configured. Billing types help differentiate between groups of rates, making data reporting easy. Groups of accounts can be separated into Account Types to bill subsets of your customer base.

We have customers that own several properties. Does Munibilling make their account management easier?

We have customers that own several properties. Does Munibilling make their account management easier?

Our software is very flexible when it comes to billing individual accounts. Common property transfers are handled in under a minute, while special case billing can be handled with just a few extra clicks. Bills can be automatically be pro-rated based off of your own criteria.

We Have Customers that Own Several Properties. Does MuniBilling make their account management easier?

We Have Customers that Own Several Properties. Does MuniBilling make their account management easier?

No matter if the customer owns 1, 2, or 100 properties, our software helps you manage landlords, tenants, and rental properties.

How can customers get their bills?

How can customers get their bills?

We support printed bills, emailed bills, or even customers having both! And with no charge for eBills, electronic billing has never been more economical.

MuniBilling Functionality

I send/receive data from another entity or software program. Can MuniBilling make this easy for me?

I send/receive data from another entity or software program. Can MuniBilling make this easy for me?

We work closely with our new customers to streamline the process of importing and exporting files to and from MuniBilling. No matter what type of file it is, where it comes from, or where it is going, we can help. In cases where usage data is being transmitted to/from another authority, we use ‘Reporting Authorities’ to help with complicated data reporting requirements.

I have many accounts with special alerts on them. How does MuniBilling handle these?

I have many accounts with special alerts on them. How does MuniBilling handle these?

Any type of alert can be created, color coded, and assigned to customer accounts. Any time you enter an account marked with the alert, the alert will display at the top of the screen. Combined with our reminder system, which serves you reminders for upcoming events, MuniBilling’s alerts will help you declutter all those lists and notes from your desk.

How is MuniBilling different in their approach to potential customers?

How is MuniBilling different in their approach to potential customers?

MuniBilling will have a representative contact you and will provide a detailed analysis of your current system and processes and how you can save time and money with our system. We have years of experience working with municipalities like yours and will analyze your specific needs to develop the plan and options that will work best for you.

How does MuniBilling help with customer service?

How does MuniBilling help with customer service?

MuniBilling has a host of features to simplify customer service. The customer portal, an website unique to your town, will allow your customers to log in, view their account details, and make online payments. Our software also has features to manage service orders, contacts, notes, and much more.

Does MuniBilling handle service orders?

Does MuniBilling handle service orders?

MuniBilling has a built in service order module that allows you to create service orders, monitor your service schedule, set reminders, make sure customers are invoiced when applicable, and much more. Also, you can quickly view the history of all service orders both on a customer and on their historical properties.

Why Should I Consider Using MuniBilling?

Why Should I Consider Using MuniBilling?

The MuniBilling program was developed working directly with municipal authorities during the course of many years. The result was the most extensive, most flexible and most affordable product on the market. MuniBilling was developed using the latest and most powerful technology that provides the user with many advantages that only a few years ago would not have been have been available.

How many customers can you have in the system?

How many customers can you have in the system?

As many as you need! We never charge for customers in the system, so if your whether your entity has 100 customers or 1,000,000 customers, you will never have to worry about running out of customer space.

What is your system uptime?

What is your system uptime?

We use to Rackspace to host our solution, giving us virtually 100% uptime. All maintenance is scheduled with plenty of notification prior to systems being pulled offline.

I have a large staff...How many users can I have setup in Munibilling?

I have a large staff...How many users can I have setup in Munibilling?

You can have as many users as you need in the system. We even support user limitations and permissions by users, so if you need users who are data entry only or users who have all of the privileges, that can all be setup during onboarding and adjusted later.  

How long does it take for an update in the system to be shown?

How long does it take for an update in the system to be shown?

Munibilling works with real time data. Payments show up as soon as they are posted on the account and customer record udpates show up as soon as the customer or your customer service team updates the user's record.

Other Questions?