Frequently Asked Questions

We price our software based on the number of accounts you bill for, which allows us to make MuniBilling affordable for organizations of all sizes. There is a one-time setup and training fee, followed by a recurring monthly charge that includes unlimited support and software upgrades.

MuniBilling is a cloud-based application, so all you need is an internet connection to use our software. However, our software does integrate with scanners, card readers, and other equipment you may already have.

MuniBilling includes a mobile-friendly meter reading app, replacing the need for expensive meter reading equipment. Even if you don’t have internet service while reading meters along your routes, our team will work with you to solve any issue that comes up.

With MuniBilling you have options to provide bills either electronically or printed and mailed. Bills can be processed through our preferred printing partner as well as provided via electronic presentment methods such as ebills or directly within our self-service customer portal.🍀

MuniBilling offers a fully integrated payment processing option for credit and debit cards as well as eChecks either initiated from our self-service customer portal or via face-to-face terminals within the office. Additional payment acceptance options are through an automated pay by phone (IVR) system or through lockbox services - allowing you to provide several  options for payment acceptance and processing to your customers.

MuniBilling provides a flexible billing engine to support the billing process, regardless of service. Our engine allows end users to run flat or tiered billing rates for a multitude of services, even on the same bill if required.

If the customer owns 1,2, or even 100 properties, our software supports the landlord and tenant relationship with ease. The ability to set up these types of accounts paired with our flexible billing engine, supports what sometimes can be a complex situation.

We work closely with our clients to streamline the process of importing and exporting files to and from MuniBilling. Providing insights into the type of file it is, where it comes from, or where it is going assists us in providing a solution for you.

We conduct a detailed analysis of your current system and itemize the ways we can improve your operations to save your organization time and money. We have years of experience working within the industry and will analyze your specific needs to develop a plan that will work best for you. Since we care about your success, we provide everyone with a dedicated Client Success Manager to ensure you feel supported and are getting maximum results from the platform.

We have numerous system features that can assist your customer support teams. This includes a self-service customer portal that provides specific information related to your organization that empowers your customers in addressing basic needs such as bill delivery preferences, payment options, contact information updates, and much more. In addition, we offer a Managed Services option which includes a US-based customer support center. This can offload the more common and possibly time-consuming tasks, freeing up your team to focus on other operational needs.

MuniBilling provides a Service Order module that enables the end user the ability to enter, assign, and manage service orders at the customer or parcel level. It is also integrated with our late charges feature in creating service orders based on delinquency procedures such as door tags, shut offs, or other notifications. 

Our solution is cloud based and built with scaleability, data redundancy and resiliency in mind. Access is securely controlled to all resources and virtual servers. Data is back-up continually on separate servers and stored in different server locations on different U.S. based power grids.

You can include as many user logins as you need for your system and MuniBiling provides several permission options. Need access for a data entry user or a user that requires access to all functions? We have you covered and these permission levels can be configured during the implementation process and adjusted on an as needed basis.

Munibilling works with real-time data. Payments show up as soon as they are posted on the account and customer records update as soon as the customer, or your customer service team, updates the user's record.

Yes, MuniBilling provides standard integrations with many industry metering systems. Some of the more common systems include Neptune, Badger, Sensus, Itron, and Aclara.