Managed Utility Services That Feels Like An Extension Of YOUR Team
Give your team back time, save money, and optimize resources by leveraging our industry expertise, freeing your team to focus on improving operational efficiency and handling other important issues.
What Do We Mean By Managed Services?
You get a full team of US-based representatives that augment your team to keep your employees focused on mission-critical tasks and initiatives. We offer managed service engagements with flexible service components that can be used to create your ideal operating model. We are power users of our world-class utility billing software, so we leverage the full extent of our system to ensure your organization runs efficiently and effectively.
What's Included As A Managed Service Customer
As one of our loyal Managed Services clients, you get access to our dedicated team of billing experts to handle your day-to-day operations. Our Managed Services team will save you time and money by managing the lifecycle of your billing processes, including bill creation, presentation, distribution, payments, and more.
Rate Schedule Management
MuniBilling helps to update, validate and implement rate changes according to revised rate schedules and helps your team with rate schedule management.
Bill Generation & Review
We conduct pre- and post-bill assessments to ensure the integrity of every charge so you can rest assured that your customers will be billed correctly on time.
Distribution & Presentment
We can distribute bills electronically using e-bills and present statements on our customer portal or send hard copies through the postal service.
Off Cycle Bill Management
Accommodate and handle any ad hoc invoicing for scenarios outside of a normal billing cycle in your billing operation.
Easy Customer Notifications
Mail hardcopy information or leverage our spectrum of timely customized automated communications such as e-mail, text, or autodialer.
Additional Solutions For All Your Operational Needs
You can customize our standard Managed Services offering to fit your entity’s unique needs! MuniBilling provides several other solution options to assist and supplement other processes in your billing operation! From fielding customer support calls to managing and reviewing your merchant processing for digital payments, we've got a team of trained professionals ready to alleviate the stress and augment the entirety of your billing team.
Call Center as a Service
Free up your team's time by allowing our expertly trained Customer Support Team to handle your customer's questions, issues, and concerns with Call Center as a Service! Eliminate the liabilities of staffing your customer support operation by leveraging a predictable and cost-effective way to ensure your customers receive the proper quality care promptly. Through MuniBilling's tiered support system you can ensure your customer's are getting the correct level of support.
Bill Printing as a Service
Remove the labor, supply chain liabilities, and ever-increasing cost of in-house printing with MuniBilling's Bill Printing as a Service! Our commercial print partner offers cost effective resiliency by leveraging multiple print centers and redundant data centers to print your bills and notices. No longer worry over unpredictable interruptions due to weather or other environmental factors with our redundant print network.
Lockbox as a Service
Need a better way to accommodate paper check payments but want to avoid the overhead and liabilities of processing paper checks through your own team? With MuniBilling's Lockbox as a Service, you can receive payments through our supported lockbox vendor and remove additional processing time with the support of MuniBilling's Billing Specialists.
Merchant as a Service
Secure fast payments directly to your account with Merchant as a Service! Enable secure self-service anywhere and anytime with PCI-compliant real-time payments updated and reconciled to your customer’s accounts or allow them to leverage the self-service convenience of “set and forget” using scheduled autopayments through our online customer portal.
See How We Augment Your Team In Every Step Of Your Customer’s Journey
Your customers go through a full range of experiences while being billed for your services. Our team of experts extends a helping hand to help you manage aspects of your billing operation, allowing you to focus on improving operational efficiency. Take a look at the standard lifecycle of your customers and how our team can help you increase customer satisfaction every step of their journey.
Our team processes all new customer requests through email, ticketing system portal, and phone call. We create accounts for these new customers and assign them the appropriate utilities. We then process their deposits, provide them with their customer account information and ensure they have the steps to set up their customer portal.
On Cycle Billing
Once new customers are set up, our team starts processing their standard utility usage and applies your rates to their bills. We validate billing, including prorated bills and then publish, print, and distribute these bills to your customers through their preferred communication method, either via our Online Customer Portal, e-Bill, or USPS.
What Managed Services Customers Say About Our Services
"The efficiency and realized cost savings that the software and full-service option from MuniBilling provided to my company, our clients, and the customers we serve on behalf of our clients."
"I requested a new group of customers added by MuniBilling instead of adding them one at a time myself. The team got them entered correctly and on time, with minimal input. It saved me many hours of work and is greatly appreciated!"
"We have a very specific and unusual need for billing. We operate a thoroughbred training facility and we rent by both stall and barn. There is a wide variety of billing accounts that come into play throughout the month. When we needed a desperate upgrade from a previously customized program to something else that would work for our needs, MuniBilling provided us with the ability to customize and create something that carried the same elements as what we used previously."
"Unlike our previous platforms which used modified financial architecture, MuniBilling was constructed from the ground up as a utility billing platform. It is much easier to use and intuitive. We have just completed our first bill run so we still have a lot to learn but our team can operate the platform successfully without days in training sessions or 4" binders filled with processes and screen shots."
How We Assure Your Bills are Processed Correctly
Our 5 step bill creation procedures leverage both software, multi-year billing veterans, and established processes to analyze your customer's data properly, apply the appropriate rates, note any credits or fees, and generate a bill for electronic presentment to your customer, all while giving you peace of mind that it is registered correctly.
The first step is to gather the primary metered and non-metered usage from your customer's locale to accurately account for the used utilities. This can be done manually or via a connected ioT smart water meter.
Data Reading Entry
Collected usage from single or multiple metered or non-metered systems is uploaded into the MuniBilling software system and applied to the appropriate locale or apartment unit, ready for the pre-bill analysis.
Pre-Bill Analysis and Usage Review
The itemized records are then analyzed for irregularities. Our system uses historical usage data and flags all anomalies from high usage, low usage, zero usage, and missed readings.
Adjustments and Resolution
Our Industry Veteran Billing Specialists review the data and collaborate with the appropriate teams to resolve issues flagged by the system or noted during review. We work to correct discrepancies, including requesting re-reads by creating work orders for you.
Bill Creation and Presentment
Once all data is confirmed correctly, the new usage data applies to your defined rates, generating bills. Our specialist team audits billing files and releases them to customers via your defined operational processes.
Why Consider MuniBilling
MuniBilling is an industry-leading choice for anyone who bills for utilities that want to leverage the always-on-demand anywhere access capabilities of a secure cloud platform to streamline the lifecycle of utility billing operations, improve communication with customers, and leverage intelligent insights to continually improve business outcomes.