Not Just Leading Utility Billing Technology, but a Collaborative Partnership
Our goal is to eliminate operational challenges related to billing within your organization. We seek to be not just a software but a partner.
What Do You Get as a MuniBilling Subscription Customer?
SaaS Subscription customers get all the benefits of MuniBilling's core software features with personal and exceptional service included. We are committed to helping you maximize productivity by facilitating seamless strategic relationships with our subject matter experts.
What Does Client Success Do?
Our client success team is established to build a collaborative engagement that continues to advance your usage of the MuniBilling system while also becoming a partner from the beginning of our product implementation throughout the full life of your usage of our product.
Client Onboarding
Your Client Success Manager (CSM) will coordinate the implementation resources who will lead you through our structured five-phase approach to timely successful production cutovers.
Business Reviews
Our CSMs help clients continually improve operations through periodic strategic business reviews that share insights on new product capabilities and learned best practices.
Production Cutover
We provide rapid response to any issues during your initial bill cycles - getting you to a successful and seamless launch as quickly as possible.
Product Enhancements
During our Ideation process, we engage a structured method that effectively gathers, prioritizes, and implements ideas to continuously provide value to our clients.
Why Consider MuniBilling
MuniBilling is a leading utility billing solution provider with a proven track record of helping our clients eliminate manual overhead and automate their business operations through system integrations, powerful self-service capabilities and intelligent insights to make timely effective decisions.
"MuniBilling gave us the lowest cost option among those we investigated, and they had the very best references. The customers we spoke with could not say enough about how their team made it a relatively painless and highly successful transition. Our experience was exactly the same. I certainly expect we will be with them for a very long time."
Jeff W.
Commissioner
"The best thing about the system is the people the take care of the customers. Systems mean nothing without strong people behind them. The front line person and their ability and attitude reflect on the entire organization and the team at MuniBilling is first class."
Mark D.
Utility Biller
"We started with the support staff who worked with us to program MuniBilling to our needs and then acted as our account manager for some time. When he moved on, the other one took over and didn't miss a beat. I have always been very, very happy with the service and appreciate all the help that we have received. I look forward to working with him more as we continue."
Pauline B.
Admin Assistant
"The accuracy of the software, it is easy to use and dependable. The programmers are willing to modify reports as requested or needed."
Amanda B.
Solid Waste Coordinator