MuniBilling Managed Services: Outsourced Utility Billing That Feels Like Part of Your Team

Our team processes all new customer requests through email, ticketing system portal, and phone call. We create accounts for these new customers and assign them the appropriate utilities. We then process their deposits, provide them with their customer account information and ensure they have the steps to set up their customer portal.

Once new customers are set up, our team starts processing their standard utility usage and applies your rates to their bills. We validate billing, including prorated bills and then publish, print, and distribute these bills to your customers through their preferred communication method, either via our Online Customer Portal, e-Bill, or USPS.

Our team of utility billing experts will customize procedures to support your specific late fee protocols, including sending notifications and adding a late fee charge to applicable accounts.

Our utility business operations experts follow your ordinance-specific business policies and procedures and establish an intuitive audit trail to ensure all impacted utility services are appropriately disconnected.

The billing specialists follow your business regulations to make sure that all required business process steps from termination of service request through utility shutoff are completed.

Our billing experts reconcile all outstanding usage, prorate charges, return deposits, generate a final bill for your customers, and then close out the customer in the MuniBilling system.