Tired of your employees spending time on the same phone calls repeatedly? Looking for some needed relief for your employees during COVID-19? It's time to get more efficient.
What Do We Mean By Full Service?
Full service is exactly what it sounds like. You get full US-based representatives that augment and add to your team to keep your employees focused on other tasks and initiatives. We offer two full-service options that can be implemented separately or together.
Call Center Support
For those customers who need call center support, our call specialists are trained in your entities unique processes. We promise that your customers will never feel a difference.
Do you need us to handle your billing? Our team can help by importing data, checking for variances, creating, emailing, & printing bills, and sending them to your customers.
What Does MuniBIlling Provide Full Service Customers?
US Based Call Center
All of our call center support team is US-based and available during your business hours. They are available to answer incoming support calls and emails and route them according to your processes, freeing up your staff to focus on other important priorities and initiatives.
Integrated Real Time Payment Processing
However your customers want to pay, we can accept and reflect in real time. Everything from all major credit cards to ACH payments, either over the phone, through our easy automated phone payment system, or via our 24/7 online customer portal.
Dedicated Account Manager
Every customer of MuniBilling gets a dedicated account manager, committed to your success with our product. We will make sure that you are successful after onboarding with frequent check in communications and available support channels.
Management of Billing Processes
Your billing team will handle the complete beginning to end billing process, including connects/disconnects, importing meter reads, reviewing meter reading variances and creating and analyzing your bills to ensure they are sent out correctly and at the appropriate rates.
Custom Built to Your Existing Processes
With our standard onboarding process, we will make sure that the platform is setup with your billing rates, services, and integrations. If you need something more, we are dedicated to making sure our product works seamlessly for your entity's unique processes.
Bills Printed by Us
We know printing and distributing bills can be a chore, so we have dedicated options to handle all your bill printing and distribution needs. Our team creates bills for your approval before sending statements to be printed and mailed to your customers.
Why Consider MuniBilling
MuniBilling is the No. 1 choice for utility billing with features like a cloud-based design with instant upgrades. Never worry about data backups, losing work or only being able to work on one computer. We also provide our Customer Portal to your customers to be able to view their account history, usage data, pay their bills, and setup autopay. Not to mention our hundreds of integrations (and growing).
Cloud Based Billing Made Easy and Simple
You're not tied to a single office and neither should your utility billing software. Our secure, cloud based software ensures that you will always be on the latest version whether you're at your office or remote.
Customer Portal - Simple and Standard
Our streamlined customer portal saves you time and money by giving your customers the ability to view, download, and pay bills online, see their latest meter readings, and update pertinent contact information.
Hundreds of Integrations and Counting
If you have a system, we can speak to it. Accounting software, service and work order ticketing, automated meter reading and more are available. Need something more? We can work towards a custom solution.
"My overall experience with MuniBilling has been wonderful. The support team has always treated me with the upmost respect. Whenever I need help there has never been an occasion that it has taken more than an hour to get the help I need."
"This is a highly capable utility billing product with great functionality, ease of use and strong customer support. We came onboard with MuniBilling in 2018 and it's been a smooth transition every step of the way, thanks to their outstanding staff and customer support."