Let Our Client Success Team Succeed For You
We understand that your success with our platform is predicated on initial setup and continued usage guidance. Our Client Success Team is here to partner with you and has a phenomenal track record of successful collaboration with our clients.
What Does Our Client Success Team Do?
Every MuniBilling customer is assigned a dedicated Client Success Manager to walk alongside your organization to look for operational efficiency from initial implementation throughout post-launch. Our Client Success team performs periodic business reviews, to ensure operational efficiency.
Your Relationship With Client Success
Our Client Success Team is here with you every step of the way. Typically that lifecycle is presented in four steps:
Establish Client ProfileThe Client Success Manager, (CSM) learns and documents your unique needs during sales process.
Seamless ImplementationThe CSM collaborates with sales and the implementation team to ensure successful kickoff.
Production SupportThe CSM facilitates the transition from the implementation process to ongoing support for your team.
Customer AdvocacyThe CSM maintains a consultative relationship with your organization to ensure continued success.
Client Success Responsibilities
Our mission is to improve billing and operational efficiency for Utility Billing organizations. Our Client Success team is here every step of your Journey with MuniBilling, from initial platform setup to system launch.
You won't get a one-size fits all implementation. Every implementation is managed by a client success team member who works with our implementations team to setup your system for long term success.
We don't just leave after implementation. Our Client Success team is with you through the production cut-over process to ensure that your bills are accurate and the process is seamless from start to finish.
If you have Managed Service Needs, our client success team will be here to help liaison between your managed service execution team and you to provide you the upmost quality of service.
Our client success team will perform periodic business reviews designed to look for opportunities for operational efficiency both using our product and elsewhere in your organization.
Looking for new software capabilities inside of the MuniBilling system? Your Client Success Manager is here to help facilitate the conversations and look into ways to further optimize and enhance our software product
Statements Of Work
Looking for expanded services or even more training? Our Client Success Managers will help to define and direct those additional needs to ensure that your system is optimized for your billing operations.
A Collaborative Engagement To Enhance Continued Advancement
Why Consider MuniBilling
MuniBilling is a leading utility billing solution provider with a proven track record of helping our clients eliminate manual overhead and automate their business operations through system integrations, powerful self-service capabilities and intelligent insights to make timely effective decisions.