MuniBilling | Announcing MultiBilling

Your familiar experience

Now 10x faster underneath.

We enhanced MuniBilling. We reimagined it, strengthened it, laid the foundation for you to achieve improved efficiency, and kept your UI, workflows, and data exactly as they are. The upgrade happens behind the scenes, where we do all the work for free.

Seamless and Non-Disruptive

Your existing workflows, integrations, reports, custom configurations, and historical data carry forward unchanged.

Everything is faster

10x+ faster bill creation. Snappier searches. Smoother daily operations. All from the same screens you already know.

You stay in control

The optional new interface is available when you want it. Until then, you stay on the UI your team is already trained on.

What stays exactly the same

Your user interface
The same screens, menus, and layouts your team uses every day. No retraining required.
Your workflows
Billing runs, rate adjustments, customer management, payments, reporting — all where you expect them.
Your data and history
Every customer, meter reading, invoice, and audit record carries forward intact.
Your integrations
Bank files, payment processors, meter reading systems, and accounting exports continue working without reconfiguration.
Your CSM and support team
Same people. Same agreement.

What gets better automatically

Bill creation speed
10x+ faster bill creation. Snappier searches. Smoother daily operations. All from the same screens you already know.
Fewer errors
An always-on AI quality engine continuously monitors every billing run, proactively flagging anomalies and notifying our development team so potential issues can be investigated before they impact your operations or customers.
Better large-volume handling
Meter reading ingestion and validation scale smoothly, even during peak cycles.
System reliability and uptime
Modernized infrastructure means fewer slowdowns, fewer maintenance windows, and stronger resilience.
Search and reporting performance
Faster customer lookups, faster report generation, fewer waiting screens.

When you're ready for more

The new MultiBilling interface is available as an opt-in upgrade.

Optional upgrade | opt-in only

The new MultiBilling interface

A modernized UI with an AI assistant in every workflow, configurable analytics dashboards, and richer multi-utility tooling. Available to current customers at no rush and no pressure — switch when your team is ready, and only if you choose to. If you do nothing, you stay on the interface you know.

Tell my CSM I'm Curious

The story behind MultiBilling

We didn't do a small update. We rebuilt the engine.

For nearly two decades, utility billing teams have been asked to do more with the same headcount. Customers expect more self-service. Leadership expects more visibility. Boards expect faster cycles, fewer errors, and instant answers. The legacy architecture that powered an industry was never designed for that level of concurrent demand.

So we made a decision: rebuild MuniBilling from the ground up, for speed, for intelligence, and for the way utility billing teams actually work today.

The result, which we're introducing today, is MultiBilling — engineered from the foundation around three goals that shape every screen, every query, and every workflow on the platform.

All this with the same interface that you're already familiar with using.

The numbers, on your familiar UI.

These improvements apply whether you stay on the interface you know or choose to explore the new one.

10x+

Faster bill creation, in both the new and legacy interfaces

24×7

AI-enabled QA monitoring, always on, always evaluating

100%

Familiar workflows preserved: accuracy, billing, rates, customers

Why Multi?

Everything that makes MultiBilling different.

MultiBilling was named to reflect the breadth of the platform; built to support multiple utilities, entities, workflows, integrations, and user experiences, all powered by AI-driven intelligence at its core.

Multi-utility

Water, sewer, electric, gas, stormwater, refuse, and every billable service in between.

Multi-assistant

An AI assistant in every workflow, on every screen, helping every user.

Multi-functionality

Configurable for the dozens of operational models adjacent to utility management.

MultiBilling is more than an upgrade. It’s a foundation for what comes next in utility billing.

By combining familiar workflows with modern performance, AI intelligence, and scalability, it empowers your team to move faster, operate with greater confidence, and serve customers more effectively. Whether you’re modernizing at your own pace or fully embracing the new experience.

Book a demo today and see how MultiBilling can improve your utility billing process.